Hi, we are very sorry to hear about your experience. You can try using a wet sponge or towel with warm water and mild soap to clean the activators and clear any debris or dried vegetable/fruit juice from gumming up the activators. The drainage hole will safely direct any excess liquid down through the motor out of the bottom. Press down on the activators individually to loosen, after cleaning. Dry completely when finished. Never submerge the motor, and unplug the unit before starting. See further cleaning and usage instructions in your User Guide. This will make it easier for you to lock the cup in to the power base.