Cup wont fit into base

2774 Views 1 replies
Joined: 1/19/2016

My wife has been using her Nutribullet for a few weeks. She went to use it today and the Cup base won't fit all the way down. The plastic pieces on the cup don't even reach the actuator. It's almost as if the rubber piece on the bottom of the cup isnt fitting into the plastic piece on the bottom of the base. Any help would be appreciated....
Hi, we apologize for any inconvenience. Please contact Customer Service at 855-346-8874. Our hours of operation are: Monday through Friday 6AM to 5PM and Saturday and Sunday 6AM to 5PM Pacific Standard Time. Please have your NutriBullet with you when you call.