Nutribullet Pro900 Cup won't fully screw onto base

1926 Views 2 replies
Joined: 1/23/2016
Hi, anyone help please? I have a Nutribullet Pro 900 and it won't work. The cup section won't depress the activators. I have freed up the activators and it will press down without the base and blades on, but not when attached. It looks like the cup isn't fully screwing onto the base, leaving a small gap - and that gap is enough to stop the unit engaging enough to activate. Any ideas please?
I have the same problem, I have to fight with it to get it to turn on, and sometimes after I remove the cup, the switches stick, and the motor stays running with no cup in it.
Hello, we are very sorry to hear you are having this issue.Please contact Customer Service at 855-346-8874. Our hours of operation are: Monday through Friday 6AM to 5PM and Saturday and Sunday 6AM to 5PM Pacific Standard Time. Please have your NutriBullet with you when you call.