Nutribullet Rx stops while blasting

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Brian .
Joined: 1/07/2015
Sometimes my nutribullet Rx stops. I think it's because I'm trying to pack too much stuff in it. To fix this problem, I first see if something is stuck on the blades (this happened once with fresh ginger root). Usually, this is not the problem. I then poor about half into another cup and let the motor cool down for a few minutes. Blast half of the contents and it doesn't stop. Drink that while letting the motor cool down again for a few minutes. Repeat with the 2nd 1/2 of the contents. This would seem to indicate that the volume of food I'm putting in is too much. Would you agree, or could it be something else?
Hi, We are sorry to hear this! Please call Customer Service for assistance at 855-346-8874 for assistance. Please have your unit with you.
I don't think there is anything wrong with it. Please read my post again. I'm asking for confirmation that I probably am loading too much into it.