Problems with cup amming

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Joined: 5/09/2015
Hi. Just wondered if anyone else had experienced problems with the 900 series cup getting jammed in the base? I am currently having problems with the retailer as one of the plastic pegs jammed and I have had to prize the cup out of the base. The peg is still stuck in the unit. The retailer is saying it's my fault
I've also found that the pegs start chipping away and wearing down to the point of not activating the switches. Clearly a product quality issue.