What kind of customer service requires snail mail or fax to register for warranty service. The whole process is antiquated, but you could at least allow registration by email. What is this the 1990s? You know your products leak. Is that why you require us to jump through so many hoops? How many people eve read the email response once you "register"? Why the heck wouldn't a simple registration activate the warranty? If necessary a receipt could be uploaded with during the "registration." process. You probably only have that registration process to capture my email address anyway.