Can only login to this site by resetting password everytime

714 Views 7 replies
Richard D.
Joined: 12/20/2012

I cannot login to this site using Chrome or Firefox.  Each time I try it says my password is incorrect, so I reset it, then I get logged in, but when I logout and try again, it's back to the same thing, I have to reset the password again.  It won't recognize my login a second time.  I tried re-registering but it says my email address is already used, indicating you have me in your system. So why won't your system ever take my password?

I have a password manager and copy paste it from there to ensure I don't mistype something. Doesn't work. All other websites I login to are ok, just this one won't believe my password. I've changed it at least 10 times and it never takes.

Exactly the same problem, every time I try to log in it tells me my PW is incorrect and I have to reset it. I am using 1password to store my PW's so I know it is not operator error! I'm in Chrome. Can you please address this as obviously Richard wrote his complaint back in December and there's still no response here.
Same problem with password. ISame problem with password. I also cannot post my photo. I'm new... Please help! Thank you, MicheleL
Hey guys. Sorry it took so long to get back to you. I've been waiting for the IT guy to look into this. He cannot find any reason for this to be happening on our end and said there might be something on your end with your computer that we cannot diagnose here. First try to check cookies and disable ad blockers. Also, it was noted that you both are using password storage applications (password manager) which could be the problem. MicheleL - Bustamove also had issues with uploading his photo. I'm not sure what he was doing, but he finally got it up. Maybe shoot him a message to see if he can help? Hope some of these suggestions work. Thanks for being patient!
Yeah, me too, but seems to have resolved itself for me lately.
I don't know where to go to reset password.. I also was told my password was incorrect.
how do I reset my password?
hingalls wrote: I don't know where to go to reset password.. I also was told my password was incorrect.
Were you able to fix it? You can change your password by going to your community page and clicking on "Account Information" under your profile picture. Hope this helps!