Cleaning under the gasket

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Paul C.
Joined: 7/27/2013

I have had the NB for less than a month and use it daily. The other day after cleaning the blades, I noticed a raunchy smell coming from the extracter blade area. NB says not to take it apart but when I lifted the rubber gasket that seals the cup to the blade unit I saw a buildup of food.. I pulled the gasket up and cleaned under it. That took care of the smell. Four days later the build up returned. 

I called customer service and they shipped me out a new blade where the washer/gasket cannot be removed. I cannot see myself ordering a new blade every month for sanitizing reasons but how do you keep it clean under the gasket? Last thing I want to do is get sick from food poisoning. Or am I worried about nothing. 

NB shipped me out a new one. Both the new and the old have a grey gasket. The original one that was shipped with the product has an indentation to allow you to lift the gasket out. The one that they shipped to me this time does not have the notch which I believe is the older design. When i called customer service they told me that they ship out whatever they have so sometimes you wind up with the old design. Yesterday, I did smell food in the one that they shipped out to me. Since I hate food poisoning I always make sure and thoroughly wash out everything that I use. I tried what you suggested and the gasket came out of the new one. I noticed that food was under that gasket too.
macsrox wrote:

I have had the NB for less than a month and use it daily. The other day after cleaning the blades, I noticed a raunchy smell coming from the extracter blade area. NB says not to take it apart but when I lifted the rubber gasket that seals the cup to the blade unit I saw a buildup of food.. I pulled the gasket up and cleaned under it. That took care of the smell. Four days later the build up returned. 

I called customer service and they shipped me out a new blade where the washer/gasket cannot be removed. I cannot see myself ordering a new blade every month for sanitizing reasons but how do you keep it clean under the gasket? Last thing I want to do is get sick from food poisoning. Or am I worried about nothing. 

Well I just looked at both my blades, because I ordered an extra blade when I got my NB, a few weeks ago, and sure enough, there is a notch and the gasket does come out on both blades which are brand new. There was food material on the gasket on the blade I have been using, which I cleaned off. That is something that I think should be in the owners manual, regarding cleaning that gasket. Well I called Nutribullet customer service just now, because the computer system was down before, and now I got a different story. They tell me that the blade assembly with the notch in it, so that you can easily remove the gasket for cleaning, is the "new" and "latest" design, and the non-removable gasket is the "older" design. So what I have is the latest one, and then it is important to remove and clean the gasket periodically.
macsrox wrote:

I have had the NB for less than a month and use it daily. The other day after cleaning the blades, I noticed a raunchy smell coming from the extracter blade area. NB says not to take it apart but when I lifted the rubber gasket that seals the cup to the blade unit I saw a buildup of food.. I pulled the gasket up and cleaned under it. That took care of the smell. Four days later the build up returned. 

I called customer service and they shipped me out a new blade where the washer/gasket cannot be removed. I cannot see myself ordering a new blade every month for sanitizing reasons but how do you keep it clean under the gasket? Last thing I want to do is get sick from food poisoning. Or am I worried about nothing. 

They shipped you the old style, non removable, non cleanable gasket according to NB customer support, who I just spoke with.
Yeah they told me when I called, its the luck of the draw as far as what gasket you get when you order it. Since they still have some of the old ones in stock, they cannot guarantee what you will get. I love my NB but I am contemplating whether to spring for a Vitamix or Blendtec at this point. This smoothie stuff is all new to me. It all started when I wanted to save money on going to Juice it Up which evolved into juicing and making green smoothies. I do not think I will ever go back to Juice it up at this point,
macsrox wrote: Yeah they told me when I called, its the luck of the draw as far as what gasket you get when you order it. Since they still have some of the old ones in stock, they cannot guarantee what you will get. I love my NB but I am contemplating whether to spring for a Vitamix or Blendtec at this point. This smoothie stuff is all new to me. It all started when I wanted to save money on going to Juice it Up which evolved into juicing and making green smoothies. I do not think I will ever go back to Juice it up at this point,
The Vitamix and Blendtec seem awful price at 5 times the cost of the Nutribullet, and I Have seen a video on Youtube of a direct comparison between the Nutribullet and Vitamix, and they said the difference in performance between the two was minimal at best. http://www.youtube.com/watch?v=D7SvHja7fmk http://www.youtube.com/watch?v=Vc7A6LhKffM
I thought that t the new gasket design didn't need cleaning. I rinse mine with hot water right after I make a drink, with a dash of soap, and it stays really clean. I was wrong however, after about a week, I popped the gasket out and there was crud all around the gasket where it fitted against the channel in the extractor blade assembly. It was very simple to lift out the gasket, wash it with some warm soapy water, and reinsert it in the channel. I would look at this about once a week, to check for build up on the gasket. It is really easy to clean it.
Is there a Use and Care section anywhere in the manual? I can't locate it. I'm wondering if the cups can go in the dishwasher? Does anyone know? Thanks
6921maverick wrote: Is there a Use and Care section anywhere in the manual? I can't locate it. I'm wondering if the cups can go in the dishwasher? Does anyone know? Thanks
Yup, cups are dishwasher safe!
I really have an issue with needing this cleaned well every day. I think if I am taking the time to put healthy stuff in my body, I do not need old stuff under that gasket. I have been able to insert a butter knife under the older one, and gently lift it out as well as the newer kind. I wash mine every day without a problem. Taking no chances.
do you put the whole gasket assembly in soapy water?