Customer service lacking - UPDATE!!
Hi. I bought my Nutribullet around the end of April. I saw on their website an accessory kit with 2 cups and a spare blade so I ordered it. When it arrived I put it away in the cabinet because I didn't need it right away.
Two weeks ago I took out the spare blade to wash & use it. The black rubber part would turn but not the blade (I noticed this while I was washing it, never even attached it to a cup or the base). I contacted customer service. they sent me an email with 7 questions which I answered and sent back. No response. I emailed again and got a response the following day. Come to find out, the warranty had run out about a week or so before I contacted them. They will replace the blade but I have to pay $2.99 S&H.
I emailed again, told them I had never used the blade so it was obviously defective when it arrived but I just didn't discover it until a couple of weeks after the warranty expired so I thought they should send a new one free of charge to me. That email was sent of June 21st, I have not received anything else from them as of today.
It's too bad this company won't cough up $2.99 to keep a customer happy. I've been very pleased with my Nutribullet and have talked a lot to friends and family about it and they are considering getting one but when a company won't back up it's products I can't endorse it.