Nutribullet leaks when blasting

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mildred g.
Joined: 5/05/2014

For whatever reason I have been having an issue with my NB600 leaking liquid inside the power base.  Also it spews up and out  of the tall cup when it is attached to the Extractor Blade while blasting.  It has done this so many times I am really getting discouraged about using it.  One time after that happened I tightened the cup then could not get it off.  Finally took it back where it was  purchased and the customer service gentlemen had a hard time  getting  it off.      I'm beginning to think I may have a defective machine!  HELP!!  

Spading@aol.com

 

I JUST STARTED NURTIBLASTING THIS WEEK--BEFORE I BOUGHT MY MACHINE, I CHECKED THE NEGATIVE COMMENTS AND FOUND THIS WAS THE BIGGEST COMPLAINT---LEAKAGE--SO I HAVE BEEN REALLY CAREFUL WITH MY MACHINE--AFTER FILLING THE CUP, I TAKE A WET PAPER TOWEL AND WIPE OFF THE THREADS ON THE CUP VERY CAREFULLY SEVERAL TIMES AND THEN MAKE SURE IT IS DRY--I ALSO ONLY RUN IT ABOUT 45 SECONDS, THEN STOP A FULL MINUTE AND RUN AGAIN---I ALSO READ THAT IF LIQUID SPILLS INTO THE MECHANICS, IT WILL HURT THE MOTOR--SO JUST TRY TO BE CAREFUL WITH THE EXTRACTOR LID AND CUP EDGES---
Hi, Please contact ourHi, Please contact our Customer Service Department at 855-346-8874 for assistance. They are open seven days a week from 9:00 A.M. to 8:00 P.M. EST. Please have your NutriBullet with you when you call.