nutribullet rx making soup

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Joined: 7/10/2016
I just bought the nutribullet rx and my first try was making hot soup.
I follow the instruction but the heating never worked, when i pressed the green bottom it didnt turn red. Its something that I did wrong or should I know? or Its a manufacturing issue?
Hello, to turn on soup mode you have to hold the button for about 3-4 seconds until it turns red. Please let us know if this resolves your issue, also please know that we are very sorry for the delay. You can reach us at 855-346-8874 7 days a week from 6am-5pm pst. -B.G