Rubber gasket needs cleaning yet instructions say not to

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Lori D.
Joined: 1/25/2014

Clearly the gray rubber gasket on the newly designed extractor blade collects food debris underneath and harbors bacteria.  It needs to be cleaned,  yet the instruction manual under "Cleaning Safeguards",  page 3,  says the following:  "When washing blades, do not attempt to remove the gasket ring.  Simply hand wash the blades in warm soapy water.  Attempted removal of the gasket may permanently damage the blade configuration and cause leakage."  

Nutribullet, this is a health hazard!  You have, on a different blog, suggested to add vinegar and water to clean the gasket without removing it, and it does not work.  This gasket requires removal for a thorough cleaning .  Obviously it is a poor design, if you do not want people to remove the gasket to clean it.  All blenders require the gaskets to be removed and cleaned along with the other parts that typiclly require cleaning.  To expect people to ignore this and continue to blend drinks in it with a dirty gasket is a healh hazard.  Please respond. 

Lorik wrote:

Clearly the gray rubber gasket on the newly designed extractor blade collects food debris underneath and harbors bacteria.  It needs to be cleaned,  yet the instruction manual under "Cleaning Safeguards",  page 3,  says the following:  "When washing blades, do not attempt to remove the gasket ring.  Simply hand wash the blades in warm soapy water.  Attempted removal of the gasket may permanently damage the blade configuration and cause leakage."  

Nutribullet, this is a health hazard!  You have, on a different blog, suggested to add vinegar and water to clean the gasket without removing it, and it does not work.  This gasket requires removal for a thorough cleaning .  Obviously it is a poor design, if you do not want people to remove the gasket to clean it.  All blenders require the gaskets to be removed and cleaned along with the other parts that typiclly require cleaning.  To expect people to ignore this and continue to blend drinks in it with a dirty gasket is a healh hazard.  Please respond. 

This question has been asked over and over and the company has yet to address the issue. For some of us the gasket has popped out and when it does one can clearly see and feel the build-up of particles from all the intervening blasts. I love my NutriBullet, and my health has improved so much since I started using it last fall. But I will put it in my garage sale and pop for a juicer or high-powered blender if we don't get some clear answers soon. BTW, each time I have used apple cider vinegar in a blast, the pressure builds and the gasket blows loose...so the idea that vinegar is recommended as a cleaning agent is kinda hysterical. That makes sense if what they are telling us is that vinegar will pop the gasket off so you can scrub it by hand in hot, soapy water to ensure thorough removal of all the crap left by blasting.